A bit about me

I live in upstate NY near the beautiful Lake Ontario. When I am not at work, I find many ways to keep myself busy. I am often out running with my dog, Coco, training for some upcoming race. As a family we ride dirt bikes in the summer and snowboard in the winter. If there is any time left after that, I’ll be hanging out with a good book.

Work experience

  • WAE (1/24 - current)

    • Full redesign and launch of Android and iOS app
    • Create in app, push notifications, and communication strategies for employees and employers.
    • Conduct UX Research on-site with customers to identify issues, opportunities, and solutions.
    • Deliver complete user journeys by creating wireframes, prototypes and final design files.

  • Discover Financial Services (2/23 - 1/24)

    • Lead a team of talented UX designers – we create best in class digital experiences.

    • Identify opportunities and future enhancements that delight our users.

    • Ensure our business goals and continued innovation are always a priority.

  • U.S. Bank (3/22 - 2/23)

    • Create assets for native mobile app and responsive web authenticated online banking experience.

    • Present deliverables to sign off committee to ensure alignment with business objectives.

    • Partner with Product Owners, UX Research, Accessibility, and Legal.

  • Paychex (3/20 - 2/22)

    • Ensure all content enables users to get to what they need when they need it.

    • Owned Agile process, JIRA board and all cerimonies.

    • Onboarded, trained and rolled out new processes and updates to team.

  • Rochester Institute of Technology (2010 - 2020)

    • Professor of Digital survey I - Photoshop and Illustrator

    • Professor of Graphical User Interface – User experience design

    • Additional classes include HTML/CSS, Dreamweaver, After effects, design principles and user research methods.

  • Xerox (10/11 - 9/18)

    • Communicate and educate internal teams on best practices, tools, and changes for training deployed on the LCMS.

    • Launched an internal video platform for knowledge sharing.

    • Manage external vendors and global cross functional teams.

  • Eagle Productivity Solutions (5/07 - 10/11)

    • Work with external clients and vendors to determine requirements.

    • Create communications to ensure team and company alignment.

    • Design and build custom elearnings using several different software tools.

Education

Master of Fine and Applied Arts (MFA)
Computer Graphics Design

Bachelor of Fine Arts (BFA)
New Media Design and Imaging

Associates in Applied Science
Graphic Design & Minor in Communications

My skill set

References

  • Mitali Gandhi

    Discover Principle Digital & Customer Experience Designer
    847.767.6186
    Mitali.delvadia@gmail.com

  • Nathan Diebel

    U.S. Bank Head of UX Design (Digital Channels)
    651.334.0600
    Ndiebel10@gmail.com

  • Ginger Black

    Dropbox Senior Content Strategist
    585.703.3295
    Gingerblackglass@gmail.com

  • Joel Basa

    Paychex Sr Manager, Digital Platform Strategy
    585.626.3713
    jbasa@paychex.com